Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since watching my first episode of Star Trek, I have been fascinated watching the crew work ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In our work, we spend much time examining companies’ operating models and organizational ...

Creativity has never been in higher demand, yet agency margins are collapsing. An industry built on the promise of differentiation risks drifting into a sea of sameness, squeezed by automation, ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Strong top-line and bottom-line growth came from both higher pricing power and lower costs and expenses. Its Smart Industrial operating model adds value to customers with data and software ...