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Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft said today that it is buying “key product and technology assets ...

Microsoft plans to move further into the customer relationship management software market with a new desktop tool slated to ship later this year. The tool, called Outlook 2003 with Business Contact ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

REDMOND, Wash. — Dec. 6, 2005 — Microsoft Corp. today announced the general availability of Microsoft Dynamics™ CRM 3.0, the highly anticipated new release of Microsoft’s customer relationship ...

It’s not exactly clear why Microsoft’s upcoming release of CRM Dynamics 2011 did not provide out-of-the-box social media monitoring, but it didn’t. In response, Siddhartha Rai, program manager of ...

Microsoft has answered critics of its new CRM software, arguing that the application has full functionality targeted to customer needs. Microsoft has answered critics of its new CRM software, arguing ...